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BSB20120 Certificate II in Workplace Skills

Course Information
Qualification:BSB20120 Certificate II in Workplace Skills
CRICOS Course Code:TBA
Duration:12 weeks tuition (including breaks)
Training Package:BSB Business Services
Vocational Area:Business and management
Study Type:Blended learning; 25% online and 75% face to face


WIN College offers the following units of study in its BSB20120 Certificate II in Workplace Skills:

Unit of Competency CodesUnit of Competency NameCore/Elective
BSBCMM211Apply communication skillsCore
BSBOPS201Work effectively in business environmentsCore
BSBPEF202Plan and apply time managementCore
BSBSUS211Participate in sustainable work practicesCore
BSBWHS211Contribute to the health and safety of self and othersCore
BSBINS202Handle receipt and dispatch of informationElective
BSBPEF302Develop self-awareness Elective
BSBPEF201Support personal wellbeing in the workplace Elective
BSBWRT311 Write simple documentsElective
BSBTWK201 Work effectively with others Elective


The BSB20120 Certificate II in Workplace Skills qualification offers foundational knowledge and skills for people seeking the skills and knowledge required to carry out a range of routine procedural, clerical, administrative or operational tasks that require self-management and technology skills.

The BSB20120 Certificate II in Workplace Skills allows learners to apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge in a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.
This qualification applies to all persons who may be required to provide customer service and/or business administrative activities, in a range of situations, including community and workplace settings.

All students entering this course must have completed Year 10 or an equivalent qualification.
Overseas students must demonstrate English language proficiency of IELTS 5.5 or equivalent.

On completion of the BSB20120 Certificate II in Workplace Skills students may choose to study our BSB30120 Certificate III in Business or FNS40222 Certificate IV in Accounting and Bookkeeping or other relevant qualifications.

Learners undertaking this course can pursue various career pathways, such as a:
•Records Clerk
•Administrative Assistant
•Customer Service Representative
•Accounts Payable Clerk
•General Clerk
•Junior Personal Assistant
•Word Processor

Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies.


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