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BSB40120 Certificate IV in Business

Course Information
Qualification:BSB40120 Certificate IV in Business
CRICOS Course Code106440F
Duration26 weeks including breaks
Training PackageBSB Business Services
Vocational AreaBusiness and management
Study TypeBlended learning; 25% online and 75% face to face


This course is organised into 12 units of competency, made up of 6 core unit and 6 elective units.

Unit of Competency CodesUnit of Competency NameCore/Elective
BSBCRT411Apply critical thinking to work practices Core
BSBTEC404Use digital technologies to collaborate in a work environmentCore
BSBTWK401Build and maintain business relationshipsCore
BSBWHS411Implement and monitor WHS policies, procedures and programsCore
BSBWRT411 Write complex documentsCore
BSBXCM401 Apply communication strategies in the workplaceCore
BSBOPS404Implementation customer service strategiesElective
BSBWRT311Write simple documentsElective
BSBSUS511Develop workplace policies and procedures for sustainabilityElective
BSBPEF402Develop personal work prioritiesElective
BSBPEF502Develop and use emotional intelligenceElective
BSBXTW401 Lead and facilitate a teamElective


The Certificate IV in Business qualification offers foundational knowledge and skills for building effective leadership and problem-solving capabilities crucial to success within a variety of business service job roles.
During this course, you’ll learn how to manage complex administrative practices and become qualified to operate in an effective work environment. Upon completion of this course, you will be ready to provide reliable office management, apply critical thinking to work practices, use information systems and improve workplace efficiency. You will achieve a skill set that will enable you to confidently assist professionals, managers and executives, as well as provide a range of administrative and clerical services.

All students entering this course must have completed Year 10 or equivalent qualification.
Overseas students must demonstrate English language proficiency of IELTS 5.5 or equivalent.

On completion of the BSB40120 Certificate IV in Business students may choose to study our BSB50120 Diploma of Business or BSB50420 Diploma of Leadership and Management or other relevant qualifications.

This course may lead to a career as a:

  • Personal Assistant,
  • Office Administrator,
  • Sustainability Manager,
  • Sales Assistant,
  • Sustainability Officer,
  • Trade Coordinator,
  • Exporter, Importer,
  • Assistant Records Manager,
  • Analyst,
  • Customer service assistant,
  • Administrator

Recognition is available (on application) to students with prior skills, experience, knowledge or qualifications obtained from formal studies or training, in a related area. Recognition may reduce the duration of your studies.


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