Student Services

1. Pre-Arrival and Orientation Support

• Pre-arrival Information: Providing detailed information about the course, WIN and life in Australia, including visa requirements, accommodation options, and what to expect upon arrival.
• Orientation Programs: Conducting comprehensive orientation sessions that introduce students to the campus, the local area, and the support services available to them.

2. Academic Support

• Academic Counselling: Assisting with course selection, understanding academic expectations, and providing guidance on study techniques and time management.
• Language Support: Offering English language assistance, including specialised English as a Second Language (ESL) programs, tutoring, and workshops.
• Study Skills Workshops: Providing workshops on effective study habits, essay writing, exam preparation, and other essential academic skills.

3. Personal and Emotional Support

• Counselling Services: Offering access to confidential counselling for issues such as homesickness, stress, anxiety, or other personal challenges.
• Mentoring Programs: Connecting international students with mentors who can provide advice, guidance, and support throughout their studies.

4. Visa and Compliance Assistance

• Visa Information and Support: Assisting students with understanding and complying with visa conditions, including study load and work rights.
• Compliance Monitoring: Ensuring that students meet their visa requirements, such as maintaining attendance and satisfactory course progress, and providing support if issues arise.

5. Accommodation Assistance

• Accommodation Guidance: Providing information on finding and securing accommodation.
• Homestay Programs: Facilitating homestay arrangements where students live with local families, offering a safe and supportive living environment.

6. Health and Wellbeing Support

• Health Insurance Assistance: Helping students understand and access Overseas Student Health Cover (OSHC) as required by their visa conditions.
• Healthcare Services: Providing information on local healthcare facilities, emergency services, and mental health resources.

7. Financial Support and Advice

• Budgeting Assistance: Offering guidance on managing finances, including budgeting for living expenses, tuition fees, payment plans and unexpected costs.

8. Cultural and Social Integration

• Cultural Awareness Programs: Organising events and workshops that promote cultural exchange and help students understand Australian culture and customs.

9. Career and Employment Services

• Career Counselling: Offering advice on career planning, resume writing, and job interview preparation.
• Job Placement Support: Assisting students in finding part-time employment or internships that complement their studies and meet visa conditions.
• Workshops on Australian Workplace Culture: Providing workshops that educate students on Australian workplace norms, expectations, and rights.

10. Crisis and Emergency Support

• Critical Incident Response: Having procedures in place to support students during critical incidents.

11. Legal and Compliance Support

• Legal Information: Offering referrals to legal services for issues related to visas, tenancy, and employment rights.
• Advocacy Services: Providing advocacy and mediation services if students encounter issues with their accommodation, employment, or other aspects of their life in Australia.